Knowledge Bank – U to Z
U
Unified messaging – Unified messaging brings all electronic messaging together to make them easier for users to access and easier for message system support to manage. Typically, email, faxes and voice mail can all be managed from a single computer screen.
V
Value Engineering – Value engineering is an approach to productivity improvement that attempts to increase the value obtained by a customer of a product by offering the same level of functionality at a lower cost.
Voice Portals – This is a useful technology for simple information requests; train and theatre times, booking a restaurant reservation (after hearing a review of the restaurant, perhaps) or a flight, and so on.
W
Web 2.0 – Web 2.0 is not a technology: rather it is a collective brand name for a set of developments that are changing the way we use the web, and the way we design and use computer applications.
Work Flow – The term workflow was derived from the flowline approach to manufacturing, to refer to a similar approach when applied to administrative paperwork. Workflow is concerned with the flow of information and control within a business process.
Work Measurement – Work measurement is the process of establishing the time that a given task would take when performed by a qualified worker working at a defined level of performance.