Body of Knowledge

The practice of management services involves the use of a range of skills, methodologies and techniques. It also involves a particular attitude and approach to problems, opportunities and potential for change.

Business transformation

business process re-engineering
corporate business strategy and planning
Lean thinking and manufacturing
organisation and methods
organisation development
process management
workflow distribution and management

Management control

activity based planning and costing
business KPIs
cost control
energy management
financial accounting and management
materials control
operations planning and control
performance monitoring

Human resources management

communications
health and safety
industrial relations
job evaluation
manpower planning
motivation
payment and reward systems

Method study

ergonomics
layouts
motion economy
problem solving/creative thinking
process engineering
standard operating procedures
value analysis
value engineering
waste reduction

Information management

data warehousing and security
document management
enterprise resource planning (ERP)
information strategy (ICT)
management information systems (MIS)
systems analysis and design

Quality management

benchmarking
compliance and audit
process control
statistical quality control
total quality management

Work measurement

activity sampling
estimating
measured work content
rest and recovery
standard data/PMTS
time study and performance rating

Important Notice About British Standards